As a growing business, customer satisfaction is a top priority for our company. We are always working to improve the products that we sell while ensuring you have the easiest plushy purchasing experience possible. We will always work with you to find a solution and make things right. Below is our refund policy.

*All replacements must be initiated within 14 days of your order being delivered. 

Our plushies are made of the softest and highest quality materials. Our quality control team works tirelessly to make sure all plushies going to their new homes meet your standards. If for any reason you are unsatisfied with your plushy you may return it within 14 days to receive a replacement or full refund. 

In order to receive a full refund, the item must be returned in its original packaging, unused, and in the same condition. Customers are responsible for their own shipping cost when returning item(s). It is encouraged to purchase shipping insurance when returning items. Full refunds will be processed once you submit proof of shipment. This includes, picture of item with address clearly labeled, and tracking id.